Top Omaha Bars
Ralston Keno Lounge
7305 Main St
Edit This Place
2.6/5 with 64 votes
39 User Reviews & Comments
July 7, 2013
This is a food runner in experience and its a nice friendly place and all the waitresses are trying their best. Great food, every time I get something they don‘t disappoint me. This is my favorite bar in Nebraska :)
June 17, 2013
Simply the worst bar/wait service in Omaha...if you like being ignored, waste your time here.
April 30, 2013
great place to eat, paly keno, and drink will go back for sure. wait staff is so friendly and prompt
April 11, 2013
Excellent food for a quaint midwestern eatery.Waitress was busy and had some regulars to chaT UP SO BILL NEVER CAME.Being not used to this ah how do say maybe backwards slow friendly mw way of doing things we threw a five spot on the table and went along our merry way. We will return.
February 22, 2013
Far too many folks come here expecting a resturant with great service. Folks this is primarily a "Keno Parlor" that happens to offer food to accomodate its "keno playing customers". Because Keno play money is its main source of revenue, it can offer food at "Very Reasonable" prices. Soooo, shut up, play keno, enjoy the cheap food, and quit your bitchin!
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February 2, 2013
The problem here is the service staff! They are simply put collectively the worst example of good customer service I have ever encountered. The owner or manager must also be clueless since they allow there staff to operate this way. The servers and bartenders all think they are above the customers. You should be prepared to wait and wait and wait and then get treated rudely.
December 30, 2012
Waited 30 minutes for a waitress. Food is good/cheap/quick. Waitress brought the bill, said then we didn‘t have to wait on her. Tried to pay at the cashier they said said go find the waitress, 20 minutes later was able to find her to pay the bill. Service is bad, guess the food is cheap because they don‘t pay the help or spend time/money finding good help.
December 23, 2012
Great food!! but everyone is right bad servers.. They go through so many servers in this place.. Expecially in the bar area, Hire people that need a job and the tips and cares about there customers..When we go in now, i just go to there server station grab menus and order my drinks at the bar..We wait 15 minutes and if no one comes to the table we order from the bartender..And the Bartender gets the big tip, its sad!! The owner only cares about making money in his pocket. Instead of running a sucessful establishment!!
July 11, 2012
Ralston keno is pretty good. Great food for real cheap (especially the prime rib on Tuesday) and occasionally a waitress or two seem to be burnt out sometimes but there are always other waitresses that are glad to help and are happy to. If not in the resteraunt than in the bar. I love that they don‘t let kids under 19 in at all. I‘ve been to lavista keno and there are some brats that ruin the night for everyone by just screaming and screaming. Not surprised by the wait when they get a huge rush because their kitchenn looks like it could fit in a small van and sell curbside and is trying to accommodation but I hear they are remodeling and upsizing the kitchen so I am just waiting to see how that goes.. :)
May 28, 2012
Most of the waitresses are pretty good. There is one that is just plain rude and arrogant. I think she has been there a while and takes her job for granted. I have seen here go out of way to ignore customers. But, I guess she hasn‘t kept me away, I just go to the bar, when she is there, and wait on myself. The food is always good. I believe the management should take control and this would be a great place to come to all of the time.
May 4, 2012
I am from out of the area and stop here 3-4 times per year. The food is always very good and the waitresses are very accomodating. No problems at all. Rod p
April 15, 2012
Terrible experience! Wait staff is unfriendly and rude. Waited 45 minutes to get food. Certain items where cold. Tomato juice was rotten and there was little plastic strand pieces in eggs! It was absolutely disgusting! Will not be going back to Ralston Keno!
April 7, 2012
I love Ralston the payouts r good and service is so much better food is good too the bartenders r the best my wife and I come in at night we love prime rib night you can‘t beat the price
April 2, 2012
Absolutely rotten service regardless whether it is busy or not. Waitresses obviously don‘t need or want to make tips. I know if I go there again,my tip to them is to get a different job!!
March 3, 2012
after we ordered our food, we herd someone coughing in the kitchen,wen our food came out the order wasnt right,the waitress was very rude and argued with us about it,then she got the kitchen manager and I confronted him about some one coughing, he told us he had been coughing and I said then we shouldnt have to pay bill,he said to us he would call police,I told him i would report him to health department,he then told us dont ever ask me to cook, you anything and dont come back here,we had to pay the bill,so I called owner about it and he said theres not much he can do about it,I no what you can do about it get a new kitchen manager,get a new waitress,and get a new manager and employees up front cause they thought that was all so funny, Im never going back there,Im leaving it in gods hands he will take care of it sents you dont want to and I will report it further Im not done so dont think youll get away with it.
February 13, 2012
we have been going there for about 3 months. weekends the place is a zoo before we ordered our food the waitress told us because of being sooo busy that a food order was going to take up to 40 minutes. 50 minutes later came our food with the BEST steak I ever had in Omaha, the flat iron steak for $10 AFTER OUR MEAL I CAN SEE WHY THEY ARE SO BUSY service was slow but the place was packed.Excellent food, poor/average service. Still going there.
January 14, 2012
Terrible...waitress and bartenders are terrible.
December 20, 2011
Iit could be a nice place if the right people knew how to train their workers. I just don‘t think the owners or managers even care if anyone gets good service. I think you have to go in there with the mind set, your there to play keno and order your own food and drinks at the bar. Just don‘t expect allot from the staff because they just don‘t care at all about anyone except tips and even then you still don‘t get a thank you.
We have gone in there and just had fun at our own table and just not expecting staff to wait on us and its allot better.
August 10, 2011
This is one of the worse places i have ever been to. waited way to long for food/drinks. ended up going to the bar myself to get drinks for my table all night. waitress dropped off a menu after waiting 20min and having to ask for it and then never saw her again. confronted another waitress who said shed be back to take the order and never saw her again. moved to another waitresses section where she immediatly gave us great service and apologized all night for the others. this was in december. which we visited every month for the next 4 months. came back in may looking for our favorite waitress to find out she wasn‘t there and were actually told she was fired by a brunette working the bar. i might add how unprofessional that it along with the whole place. service is just as terrible as before, you constantly see waitresses/waiters behind bar just talking, on phones and in the smoking room for long periods of time. a fulltime bartender usually during days is to caught up with what im guessing are her "usuals" and most of the time ignores everyone else at the bar.
May 27, 2011
Sat at Ralston Keno for 30 mins before anyone came by for our order. We placed our order for drinks and food, 40 mins later we got drinks. Thirty mins after drinks our food came very cold. We have been going to Ralston Keno from time to time service always sucks and food is always very cold. We miss Papio Keno The service was always great and never had these problems.
February 28, 2011
Yesterday, 2-27-11 2:00pm My wife and I visited Ralston Keno for a bite to eat. We have visited RK close to 40 or 50 times in the past. Most of the time the service ok at best. Our last visit was was beyond terrible and part of our meal got comped. We never ever set out to get a meal comped and I do not ever remembering getting such bad service anywhere ever!!! Well lightning struck again. This time with a different waiter. Much the same story long wait for everything, inattentive and just don‘t give a damn.... 30 min. + to get an order of chicken wings and a bowl of chili.
January 18, 2011
Service is VERY slow. One waitress in particular can be a real bitch. The place is not wheel chair friendly, so I use a cane and do the best I can. She complained about where I sat my cane!! Another time, we were waiting to give our order, but the same waitress was busy talking to another customer about buying a gun? Is this even legal in a Keno parlor?
January 16, 2011
How does this place have indoor smoking? I read the Nebraska law and it does not allow it anywhere indoors except cigar stores. It smelled very bad throughout the building. Any answers out there?
August 14, 2010
Food was very good but took a long time. Service was not that good. Had to look for my waitress several times. Had to go to the bar and get my own menu. Atmosphere was good. Overall it was just a average experience. I like keno so I will go back. Just hope the service is better.
June 3, 2010
i come here all the time & i am getting sick of employees always smoking and never around!!! i ordered food & of course it was wrong cause the waitress was an idiot!! If you go there alot the staff gets use to ya & tips so don‘t tip for bad service like me , I am done!!! Next time nothing,nothing worse then paying for bad service & getting home & food wronf too !
April 19, 2010
My wife & I were in town again for a couple weeks on business a trip. I am originally from St. Louis, Mo. Words can‘t even explain how excellent the service is, especially the cafe day shift. The service is very fast, and the food is very affordable & is to die for. I have had many business lunches at Ralston Keno & even though I don‘t play much, I can‘t say for my wife though..... I have been a winner with many business lunch meetings. We have went to alot of restaurants in the Omaha area from other business trips, & believe you, me....it took atleast 30 to 40 minutes just to get a table! Then maybe 40 minutes just to get your food. We have eaten at Ralston Keno almost every night we are in Omaha & the service is fast. I am very blessed that I can get my food in 30 minutes. We always have a great time there it is definitely an awesome down home environment. Keep up the great work Ralston Keno, you guys rock!
March 20, 2010
What are you people NUTS. We sat in the resturant part and we had to ask our waitress to come back as we were still looking over the menu. The waitress was friendly and efficient.
The food was great and more than I could eat. If we waited 5 minutes for the food that was alot. ASll you no sayers should try again as our trip was GREAT. Sorry to say keno was not kind. lol
February 6, 2010
food good,bar waitress very very slow...
December 13, 2009
the restraunt servers were wonderful, i"ll be in again.
November 13, 2009
We went here while visiting Omaha from the west coast recently and had an absolutely wonderful time! Didn‘t win much money but spent the evening with several regulars and enjoyed the company, cocktails and food...I will definitely make this a destination "must do" on my next visit to Omaha. We weren‘t in any hurry so didn‘t notice the slow service mentioned in other reviews...
August 9, 2009
if you like to play keno this is a good place to go.
if you want fast service this is not the place to go.
you will wait about 15 to 20 minutes for a waitress.
your drinks and food will be about 30 minutes .
food will be good if you can handle the wait time.
prices are reasonable .
the bartender is rude and your drinks cost more at the bar than if you are at a table . about a dollar more .
the waitress is friendly , to her freinds , and will talk for long periods of time before getting to your table .
like i said keno is great , service is not .
July 10, 2009
The food is priced right and is above average for bar food. The staff is friendly and very down to earth. The people saying they are rude are expecting the service you get at a 5 star resturant--this is not that, it is a keno parlor. The drinks are cheap, and the bar staff is always extremely busy whenever I have been in there. People need to be a little patiant, enjoy a drink, play some keno, your food will get there. In time I think that the management will work out the bugs of opening a brand new location including food and the once cocktail waitresses will learn to be full service waitress. Give them crap, they give it right back--my kind of place, and unless your kids are old enough to go to a bar, be a better parent and take them to an appropriate venue for children--not a gambling establishment for adults.
May 24, 2009
I don‘t know who said the food was awful because I found it to be excellent and priced very reasonably. Not to mention the soft drinks are free!!! Whoever said those comments must work for Big Red keno!!!
May 20, 2009
My sister and I tried the place tonight. We won‘t be going back -- ever. We arrived at 720pm. We waited until 730pm before a waitress came over and asked if we wanted menus. It was another 10 minutes before she took our order. We waited 30 minutes for our appetizers. They were merely lukewarm, rather than hot like they should be. It was another 15 minutes before we saw our dinner. I ordered a bacon cheeseburger. The burger was dry, not juicy, and the bottom bun was soggy, like it had been sitting too long. We asked for the check and waited another 10 minutes. The bill was $24.24. We left $24.25. The waitress was a snot, never checked to see how we were doing, barely even paid us any attention. As I said, we won‘t be going back and will not recommend it to anyone. We‘ll be going to Big Red Keno from now on.
May 15, 2009
the bar employees are the rudest you will ever come across. they have never been taught or know good customer service. The only thing they care about are the tips. They will talk about the customers right in front of everyone. The day time staffi are the worst. The smoke is so awful you will smell for weeks when you leave.
April 8, 2009
service sucks and the employees are all rude
March 5, 2009
maybe you should avoid bringing your family to a place wit smoking, drinking, and gambling. Obiously theres a reason why the age to gamble is 19. Go to big red wit your family and enjoy the payouts!
February 7, 2009
Don‘t bother going if you have a family. Because they won‘t let you be there. I will just take my family to hang out at the big red keno.
February 4, 2009
the food is excellent and of a good value bar area tends to be pretty smokey
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